https://vapi.ai/ logo
Join Discord
Powered by
All my outbound calls via http module (Make.com/Ac...
# support
b
Hello. I've just noticed that my outbound triggered calls are no longer picking up the assistant in vapi. Was working before. not sure of the reason for the change. The voice assistant responds but generic, I am an ai, nothing from the prompt is being utilised. Please advise. { "assistant": { "backgroundSound": "off", "model": { "model": "gpt-4", "provider": "openai" }, "transcriber": { "provider": "deepgram", "model": "nova-2", "language": "en" }, "voice": { "provider": "playht", "voiceId": "s3://voice-cloning-zero-shot/aa1543a8-84ab-4d49-8e63-1223d38cf5f4/original/manifest.json" } }, "phoneNumber": { "twilioAccountSid": "#####", "twilioAuthToken": "#####", "twilioPhoneNumber": "+61340601111" }, "customer": { "number": "{{1.phone_1}}", "extension": "", "name": "{{1.name_1}}" }, "assistantId": "ebbeba40-c298-44ae-8506-c590bbb8a7a3"
v
message has been deleted
@Brendan OKeefe Hello! It seems like there might be an issue with the assistant retrieval for your outbound calls. To address this, we should ensure that the assistantId is correctly linked to the phone number making the calls. Since the assistant was working before, it's possible that there has been a change in configuration or a temporary service disruption. Could you please check if the assistantId "ebbeba40-c298-44ae-8506-c590bbb8a7a3" is still correctly associated with your Twilio phone number "+61340601111"? Also, verify that there haven't been any changes to your server that handles the assistant retrieval logic. If everything seems to be in order on your end, we may need to look into the logs or any recent updates that could have affected the assistant's behavior. If you're unable to resolve the issue, please provide more details or error messages you might be receiving, and I'll be happy to assist you further.
You can continue this conversation by mentioning me in the message.
b
2845e8cb-3190-4f0e-a1f2-795b7f87703d
Tried assisgning a different agent with the correct number associated. no joy.
Call ID: 2ce32164-f75d-46cf-b8da-e2c1b1e6e723
Another example using Active Pieces: { "assistant": { "backgroundSound": "off", "model": { "model": "gpt-4-1106-preview", "provider": "openai" }, "transcriber": { "provider": "deepgram", "model": "nova-2", "language": "en" }, "voice": { "provider": "openai", "voiceId": "alloy" } }, "phoneNumber": { "twilioAccountSid": "#####, "twilioAuthToken": "#####", "twilioPhoneNumber": "+61340601111" }, "customer": { "number": "+61490393###", "extension": "", "name": "Brendan" }, "assistantId": "b7e21ad7-1024-418c-9a46-272b90b0e155" }
Inbound works. not outbound
Outbour works for these via the dashboard but not via API? Has anything changed that I missed. I've not been here for a month.
I'm seeing '[ERROR] Server URL Error: Request failed with status code 400' in the call logs
s
Call_ID pls
b
Call IDS are posted above
Thanks Sahil
Here's a new one. 6fc67e4b-e755-4dc5-8aa5-d530a192a4ed
Inbound connect to the agent fine but outbound doesn't and just gives a generic resoponse.
s
Check your DM
The call id that you shared is using that particular prompt.
Can you send me one complete cURL request that you are using?
2 Views
PreviousNext
Powered by