AI stops responding
# support
s
Midway through the call, the AI stops responding to me even though this is audio being captured on my end on the call recordings 90277f6d-24d8-42db-952f-9ec5d60f7dc1 01:05
v
message has been deleted
@Saien | Exousia AI I'm sorry to hear that you're experiencing issues with the AI responsiveness during your call. Let's try to resolve this as quickly as possible. Could you please provide me with more details about the issue? Specifically, did you notice any error messages, or did the AI simply stop responding without any indication? Additionally, knowing the exact point in the conversation or the action you were taking when the issue occurred would be very helpful.
You can continue this conversation by mentioning me in the message.
s
It stops responding and then the call ends due to 'silence-timed-out'
v
@Saien | Exousia AI I understand that the call ended due to a 'silence-timed-out' issue. This typically happens when there is no audio detected from the user's end for a certain period, prompting the system to end the call. However, since you mentioned that there is audio being captured on your end, this seems like an unexpected behavior. To assist you further and prevent this from happening again, could you please check if the audio input on your device is working correctly and that the microphone permissions are properly set for the application you're using? Additionally, ensuring that there is no background noise that might be interfering with the AI's ability to detect speech could also be helpful. If you've already checked these and the issue persists, please contact support with your call_id (90277f6d-24d8-42db-952f-9ec5d60f7dc1) and account email address so we can investigate this matter more thoroughly.
s
Another example: 6d52f10e-e17e-445b-afb2-92c28134c46b 01:08
@User I tried to click 'Ask for help' but it kept saying 'This interaction failed' so just tagging you guys manually.
t
@Saien | Exousia AI I am having the same issue also, finally got the calendar working and then this.
s
Looking into it.
It was an issue from 11labs side.
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