I was testing a call on the dashboard, but it seems the call is stuck. How can I unstuck it? 7075dab5-602b-45f1-b115-8208d2837b19

@skeang I'm here to help! It sounds like you might be experiencing an issue with a call that's not terminating as expected. To assist you further, I'll need to know if there's an option in your dashboard to manually end the call, or if there's a specific command or function you usually use to terminate calls. If there's a standard procedure you follow for stuck calls, please let me know so I can guide you accordingly. If not, you may need to reach out to support for more detailed assistance on this matter.

I want to get the transcript of that call, so i suppose it needs to be in status: "ended"

Yeah

hey @Sahil I see the call has ended-reason "unknown-error", is there away to get the recording of that call still?

Unfortunately not 🥲