My assistant is not saying the custom message when...
# support
v
It keeps saying "Transfering the call now" instead of my custom message: "Thank you. I'm sending your call to our roofing technician now. Have a great day, goodbye!" Here is how I have the forwardingPhoneNumbers (Phone number hidden): "forwardingPhoneNumbers": [ { "number": "+1213XXXXXXX", "message": "Thank you. I'm sending your call to our roofing technician now. Have a great day, goodbye!" } ],
v
@Vramir It sounds like there might be an issue with the custom message configuration for the call transfer. Let's try to initiate the transfer with the custom message you provided. Could you please confirm if you would like to proceed with the call transfer to the roofing technician now? If so, I will need the
transferCall
function to be available to assist you further.
You can continue this conversation by mentioning me in the message.
s
Can you send me any latest call_id?