Voice agent not returning result from tool trigger...
# support
m
when i test the voice agent, it successfully triggers my make.com scenario and webhook response is given, but the phone agent doesnt return the result from the scenario i set it up via tools and via functions and i got it to go through the make.com scenario so it returns the data i want, but the voice agent still isnt outputting the result i confirmed async is set to false so im not sure why the voice agent isn't returning the result https://cdn.discordapp.com/attachments/1255634838632005744/1255634838833074266/Untitled.png?ex=667dd892&is=667c8712&hm=6985a8ce63cc96366608c7fb8f1da0dc74bc27bf7744df67d6c48b7f9f1979e0&
v
@mattjamesbtc It's great to hear that your make.com scenario and webhook response are functioning correctly. Since you've confirmed that async is set to false, which should allow for synchronous processing, there might be an issue with how the result is being handled or passed back to the voice agent. To troubleshoot this further, we should check the following: 1. Ensure that the voice agent is correctly configured to receive and process the response from the make.com scenario. 2. Verify that the response from the make.com scenario is in a format that the voice agent expects and can parse. 3. Confirm that there are no errors in the voice agent's logic that might prevent it from outputting the result. If you've already checked these and the issue persists, it might be necessary to look into the logs or debug the voice agent's response handling to identify where the disconnect is happening. If you need assistance with checking the configuration or logs, or if you'd like me to perform any specific actions, please let me know, and I'll be happy to help. If the issue is beyond the scope of what we can resolve here, you may need to reach out to support for more in-depth assistance.
You can continue this conversation by mentioning me in the message.
s
You are responding back in wrong format.
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