@Jose It sounds like you're trying to automate the process of dialing an extension after calling the main company number. The method you're using, which involves placing a comma to indicate a pause before dialing the extension, is a common approach for manual dialing on many phone systems, but it might not work as expected when setting up an automated system like an outbound assistant. For an outbound assistant to dial an extension, you may need to implement a more sophisticated method that involves programmatically sending DTMF (Dual-Tone Multi-Frequency) tones after the call is connected. This can often be done by using specific API commands or methods provided by the voice API platform you're using. If you're using VAPI, you would typically need to set up a sequence of actions where the assistant first dials the main number, waits for the call to be answered, and then sends the DTMF tones corresponding to the extension number. Since you're experiencing issues with the current method, I would recommend checking the documentation of the voice API you're using to see if there are specific instructions or commands for dialing extensions after connecting to a phone number. If the documentation doesn't help, please reach out to support for more detailed assistance on this matter.

I am using VAPI .... how do i send DTMF tones using VAPI?

Got it. Tagging @User for additional help.

does vapi support the sendDigits attribute?

Yeah, it does.

Thank you and got it ... How would i send that command. The thought is the VAPI outbound call will dial the main number, an auto-attendant will answer and then i need to send the dtmf tones using sendDigits . Would i send those in the first message? How would i format it? I am using a Twillo number btw