@Sahil Please is there any quick fix for the agent's silence when the caller is silent? Like I can call an agent and say nothing and the call will end after the timeout, but I would like the agent to talk back to the human and ask if they are okay or something

"messagePlan": { "idleMessages": [ "Sorry, could you repeat that?", "Apologies, could you please say that again?", "Pardon me, could you please repeat that?", "Sorry, I didn't catch that, can you repeat it?", "I didn't quite catch that. Could you say it again, please?", "I couldn't hear that clearly. Could you repeat, please?" ], "idleTimeoutSeconds": 7, "idleMessageMaxSpokenCount": 10 }

@User so is this going to be in the prompt? or is it going to be a tool?

You will need to add this in your assistant configuration.