We have noticed that certain features, specifically the availability of voices such as 11Labs and Eleven Turbo V2.5 (Prototype), are not accessible through our company account. However, these features are readily available when accessing the platform through personal email accounts.

@Thuglife I'm sorry to hear that you're experiencing issues with accessing certain features through your company account. It's possible that there may be different access levels or permissions set for company accounts compared to personal accounts. To resolve this, I would recommend checking with your company's account administrator to ensure that your account has the necessary permissions to access these features. If the account permissions are in order and you're still facing this issue, it may be a technical problem that needs to be addressed by our support team. In that case, please reach out to VAPI support with the details of the problem, and they will be able to assist you further. Would you like me to guide you on how to contact support or provide any other assistance regarding this matter?

It is because you v2.5 model are provided to only few customers and they are still in beta state.

But what about the voices of 11 Labs like the company account doesn't have Vikram and many more voices but personal one does have!!

You can add all the private voices if it is accessible via voiceID https://dashboard.vapi.ai/library/voice