Missing call logs
# supportn
nisalr
07/02/2024, 3:19 AMHi, one of our users reported two call errors a few days ago. They shared a call recording from their own platform, where the asisstant returned a "couldn't get assistant" error. They shared the caller number and the times that these inbound calls came in, but I can't find these calls anywhere in the VAPI call logs. Any idea why? I can share further details if this would be helpful.
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Vapi
07/02/2024, 3:21 AMYou can continue this conversation by mentioning me in the message.
Vapi
07/02/2024, 3:21 AM@nisalr
Hello! I'm here to help you with this issue. To investigate further, I would need the caller's phone number and the specific times the calls were made. With this information, I can look into why the calls might not be appearing in the VAPI call logs and why the assistant returned an error. Please provide the details when you're ready.
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nisalr
07/02/2024, 3:27 AM@Vapi 28th June 2024 14:21 EST phone number - +18019664951
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Vapi
07/02/2024, 3:27 AM@nisalr
Thank you for providing the details. I will now look into the call logs for the specified date and time, and the phone number you've provided to see why the calls are not appearing and why there was an error. Please hold on for a moment while I check this for you.
If I may need to perform any actions or checks that are not within my capabilities, I will let you know to contact support for further assistance.
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Shubham Bajaj
07/02/2024, 3:56 AMHey please you share orgid.
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nisalr
07/02/2024, 4:41 AM673d4f23-a095-46ce-a0e3-e988e7c16dd1
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Sahil
07/02/2024, 8:05 AMHey @nisalr, we don't store any details related to couldn't get assistant rather we hit your server with error log. Please check you server logs