Assistant still saying "goodbye" after detecting v...
# support
m
Enabled voicemail detection as instructed by @Sahil here: https://discord.com/channels/1211482211119796234/1231203077529538683/1257360594307252255 ~~Ended Reason results in assistant-ended-call each time (got silence-timed-out once) call_ids: 4839fb50-3e33-4e52-ac5d-cbbd5e9604c9 ab6fabcc-018e-4c96-9dd5-5f42a73ac225 e58cf090-daf8-44e5-97f2-c03ea38a2f57 423288d6-456f-4fc0-8e3c-762141c1805a fab32f7b-c728-4698-8fb8-d489c1477d11 f9933273-0281-49a5-85d2-428af6fd9779~~ update: the above issues were for a transient assistant configuration (using assistant_override) i tried updating the static assistant directly and finally got a "voicemail" for Ended Reason — however my assistant is still saying "goodbye"; any tips on preventing the assistant from speaking and simply just ending the call? call_id: d75ebd18-5479-4a02-ba11-7a789468b63d
v
@melvin I'm sorry to hear that you're experiencing issues with the voicemail detection feature. It seems like the calls are ending for reasons that might not align with your expectations. To better assist you, I will need to review the specific details of the call logs associated with the call IDs you've provided. In the meantime, could you please confirm if the voicemail detection settings are configured as per your requirements? The settings you've provided should detect the end of a voicemail by either a beep or a silence, with specific timeouts and thresholds for speech and silence. If you've already confirmed the settings and the issue persists, we may need to investigate further into the call logs for the provided call IDs. If you require immediate assistance with this, please ask support for more info on this, as they will have the necessary tools to dive deeper into the issue.
You can continue this conversation by mentioning me in the message.
s
Basically, if you don't add any voicemail message then it will end up as assistant-ended-call or some other ended reason not the voicemail
It will only say the ended reason as voicemail if you add a voicemail message
m
so saying "goodbye" is a requirement for accurately capturing "voicemail" as ended reason?
s
Yup.