transfering the call not working
# supportr
Rafał (voicetta.com)
07/03/2024, 2:15 PMorgID: 58dc0629-c77f-494a-9996-554e22655a1c
check the calls:
68f0f3bb-d414-4a43-a297-e6339f9262a1
356a6444-a7c4-4833-8bd0-ad30cacc5f83
58dc0629-c77f-494a-9996-554e22655a1c
please help me fix it.
v
Vapi
07/03/2024, 2:16 PMmessage has been deleted
Vapi
07/03/2024, 2:16 PM@Rafał (voicetta.com)
Certainly! I can help you check the calls with the provided IDs. However, I need a bit more context to understand what specific issue you're experiencing with these calls. Are you encountering an error message or is there a particular problem you'd like me to look into? Please provide me with additional details so I can assist you more effectively.
Vapi
07/03/2024, 2:16 PMYou can continue this conversation by mentioning me in the message.
r
Rafał (voicetta.com)
07/03/2024, 2:23 PMThere is a I will transfer the call and then silent
g
Gabriel C
07/03/2024, 3:53 PMSeems like it's not actually transferring, since it should say 'Transferring call now'. What's your prompt?
r
Rafał (voicetta.com)
07/03/2024, 5:03 PMIt says
Rafał (voicetta.com)
07/03/2024, 5:03 PMAnd it was warking
Rafał (voicetta.com)
07/03/2024, 5:11 PM``Transfer Calls: If unable to answer or when requested (for example if the guest asks: can i speak with a human or person) transfer the call using the transferCall function.
Rafał (voicetta.com)
07/03/2024, 5:14 PMthe number is ok, i changed it to a new assistant and the transfer the call works. but in the old one it stopes. why?
Rafał (voicetta.com)
07/03/2024, 5:15 PMhello @User
Rafał (voicetta.com)
07/03/2024, 5:15 PMThe ask for help is not working either
s
Shubham Bajaj
07/03/2024, 5:45 PMHey I believe your call forwarding number was missing, please confirm.
r
Rafał (voicetta.com)
07/03/2024, 5:57 PMThe phone number is correct. I checked two different.
s
Shubham Bajaj
07/03/2024, 6:15 PMHey can you share the recent call id along with timestamp.
Shubham Bajaj
07/05/2024, 6:09 PM@Rafał (voicetta.com) is it resolved?
r
Rafał (voicetta.com)
07/06/2024, 10:18 AMtoday it works.
s
Shubham Bajaj
07/06/2024, 6:54 PMIf it is working then i will close this issue for now. Thankyou @Rafał (voicetta.com)
m
Max
07/08/2024, 6:24 AMDoes call transfers work for SIP addresses? or how else to transfer back to a call center agent.
s
Shubham Bajaj
07/08/2024, 1:11 PMYou can use 'Transfer Call' function.
6 Views