Can't access Dashboard.vapi.ai or anything else ot...
# supporta
Alejo
07/04/2024, 8:35 AMI just see a black screen, have tried in different browsers, incognito, clearing all my cookies and cache, and restarting my computer. Works fine on my partner's computer. Ideas?
https://cdn.discordapp.com/attachments/1258340474243121283/1258340474578538547/Screenshot_2024-07-04_at_4.26.05_PM.png?ex=6687b063&is=66865ee3&hm=1e0ef8181dc55d977aa608074b96aea9995257ce0f39580b4ea352cf7a6b789b&
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Vapi
07/04/2024, 8:37 AM@Alejo
I'm sorry to hear you're experiencing issues with the VAPI interface. It sounds like you've already taken some comprehensive steps to resolve the problem. Since the issue is not occurring on your partner's computer, it might be related to a specific setting or extension on your browsers or a problem with your computer's graphics or display settings.
Here are a few additional steps you could try:
1. Check if your browser is up-to-date with the latest version.
2. Disable any browser extensions one by one to see if any of them might be causing the issue.
3. Check your computer's display settings to ensure that the screen resolution and other settings are configured correctly.
4. If you have another user account on your computer, try accessing VAPI from there to see if the issue persists.
5. Check for any pending updates on your operating system and install them.
6. If you're comfortable with advanced settings, you can check your browser's developer console for any errors that might provide clues to the problem.
If none of these steps work, it may be helpful to gather more information about your system and any error messages you're seeing to provide further assistance. Please let me know if you'd like to proceed with that or if you have any other questions!
Vapi
07/04/2024, 8:37 AMYou can continue this conversation by mentioning me in the message.
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Shubham Bajaj
07/04/2024, 10:16 AM@Alejo please check now.
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Alejo
07/04/2024, 10:31 AM@Shubham Bajaj My maaaaan thanks! What did you do...
Alejo
07/04/2024, 10:31 AMStill 37s loadtime...
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Shubham Bajaj
07/04/2024, 10:52 AMHey please share a loom video of your issue.
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hackett
02/25/2025, 5:43 AMhello when im trying to log in , dashboard is stuk on loading can you help ?
hackett
02/25/2025, 5:44 AM@Vapi
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Kyle Brunker
02/26/2025, 10:49 AMHey @hackett please create a new support ticket and ping me over there.
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hackett
03/03/2025, 9:28 AMany updates
hackett
03/03/2025, 9:28 AM?
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Shubham Bajaj
03/05/2025, 1:11 PM@hackett for your issue please create a new #1211483291191083018 ticket unless your from @Alejo team.
Shubham Bajaj
03/05/2025, 1:11 PM@Alejo checking if this is resolved for you?