AI is talking before I pick up
# support
g
id: 83b70c33-2b72-4536-bd40-f03800f57b99 I pick up and say hello but in recording the AI has already said the first message and my hello is LATE. then it keeps repeating itself. What is going on?
v
@GeneralKugelBlitz I'm sorry to hear that you're experiencing issues with the voice interaction. It sounds like there might be a delay in the system that's causing your greeting to be recorded late, and the repetition could be a technical glitch. To better assist you, I would need to check the system logs and settings to identify the exact cause of the problem. In the meantime, could you please provide me with more details about the issue? Specifically, is this a recurring problem or did it happen just once? And does the repetition occur immediately after the AI speaks, or is there a delay before it repeats? Your answers will help me understand the situation better and provide you with a more accurate solution. If this is an urgent issue, I can also guide you on how to reach out to our support team for immediate assistance.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
g
its happening to me everytime
s
Looking into it.
g
its getting frustrating man, yesterday I was showcasing client and it wasn't speaking and today its doing this
s
Hey I checked it's working as expected. You have set the first message it was spoken by the AI, that you missed and then the mess happended.
Your facing issues frequenetly please check DM, will resolve your issues.
g
everytime I pickup its either in the middle of first message or has said it already
I use zoom phone
is that the issue?
s
It might be possible, try w/o zoom phone.
g
okay
s
let me know once done.
@GeneralKugelBlitz did you tried w/o zoom phone?
g
yeah and it worked fine
s
ok then closing this issue.