No matter how hard to try, I can't configure the squad to go through the system all the way. When I answer with "yes" (to "Is this a single-structure property"), it's supposed to send me to a Problem Assistant but well listen they stop answering... When I say "Hello?'" It just sends me through the squad again until I get to the same part. (happy to send over an audio of this issue but because my client does not want for their customers to know that they are using us, we signed an NDA but I can send it over in email) PLEASE HELP!

@Regina I'm sorry to hear you're experiencing issues with the squad configuration. It sounds like there might be a problem with the call flow or the squad setup. Since you mentioned an NDA is in place, please do not send any audio or sensitive information over this channel. To assist you better, could you provide me with more details about the steps you're taking to configure the squad and at which point exactly the process fails? This will help me understand the issue better and guide you through a solution. If the problem persists, we might need to escalate this to our support team for a more in-depth investigation. Please provide as much information as you can while adhering to the NDA.

please share the recent call ids along with the timestamp.

I DM you a sample call id

@Regina please share the call id here.