Inbound phone number for squad
# support
a
How do I assign a phone number for a squad? On the dashboard I see that I can assign an outbound phone number to a squad but not an inbound one.
v
@anishkasi To assign an outbound phone number to a squad, you typically need to follow the process provided by your Voice API platform. Since you mentioned that you can see the option to assign an outbound number on the dashboard, you would usually select the squad you want to assign the number to and then choose from available phone numbers that you can assign as the outbound caller ID. For inbound numbers, the process can vary depending on the platform's capabilities. If the dashboard does not provide an option to assign an inbound number directly to a squad, it might require a different setup, such as configuring call routing rules to direct incoming calls to a specific squad based on the inbound number. If you need further assistance with assigning an inbound number to a squad, or if the functionality is not clear on the dashboard, please reach out to the support team for more detailed guidance on how to set this up for your specific Voice API platform.
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Got it. Tagging @User for additional help.
s
@anishkasi checkout the following doc for setting squads for inbound calls https://docs.vapi.ai/squads-example
a
The payload mentioned for the inbound call setup here is just the payload required to create a squad
How do I connect a twilio number to this? It doesn’t mention that anywhere
@Shubham Bajaj
s
@anishkasi you have to configure a Server URL in the Accounts Page. whenever a inbound call comes, vapi will send 'assistant-request' to your Server URL to fetch assistant, and then you have to return json payload as described in squad config for inbound call.
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