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Call Transfer not being performed
# support
t
EDIT: I stripped the prompt down to the script and call transfer and there was no repetitive questions but still did not use 'capture_info' function until I said you haven't transferred the call at which point the 'capture_info' function was executed and the call was transferred. Call ID 5537139c-c8af-4ad3-ae1a-419fb928637c Hey @User call forwarding not performed, prior to this the agent kept asking same question 2-3 times after receiving answer loud and clear but would perform call transfer. After tweaked prompt endlessly seems to follow instructions now but when it's time to use the function it's not doing so, after 10 or so seconds I say you haven't transferred me and then the agent transfers the call and uses the ‘Capture_info’ function which sends email with call data. I tried Claude sonnet and agent bugged out at beginning of calls. Call id below. Please advise. Thank you You must use the ‘Capture_info’ function in your script at Step 11 of your script. You must use the assigned Forwarding Phone Number to perform the predefined function and transfer the call at Step 13 of your script. Proceed to Step 13 Step 13. Now you must transfer the call immediately using the assigned Forwarding Phone Number to perform the predefined function for transferring the call. Failure to do so will result in annoying the user. Transfer the call now using the Forwarding Phone Number bfba2f0e-e5a8-40f3-a500-272b7183b8b5 bfba2f0e-e5a8-40f3-a500-272b7183b8b5 Last test: now works perfect up until step 8 asking for phone number 4 times before I ended the call. 7b2f7c2b-74ff-4f60-a852-37e390e24261
v
message has been deleted
@Tarek Maximus I'm sorry to hear about the issues you've been experiencing with the call forwarding. It seems like there might be a problem with the trigger conditions for the call transfer function. To assist you further, I need to know the specific condition that should have prompted the call transfer. Was it condition X or condition Y that was met during your call? Once I have this information, I can proceed with the appropriate action to resolve the issue.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
looking into it.
@Tarek Maximus 1. trying using Trigger the ` instead of 'Now use the ‘Capture_info’ function without informing the user that you are doing so'. 2. add more descriptive description to the function such as use and how works. Also if you only want to capture data set the function to async 
true
which won't inform the user and does the job.
t
Thank you, I am using Vapi no code dashboard. My understanding is your referring to the dev aspect of Vapi and I don't have those options available, nor do I wish to dabble in that as of now because I need to let this sell itself first so I can afford a dev. How should I proceed given the above?
s
These suggestions are for prompt only, nothing related to code.
t
Ok I will implement what you suggested. As for async where can I locate that? Only familiar with it in code environment
s
oh !! for making tools async you have to make patch api request/call and set async to true. checkout api here: https://docs.vapi.ai/api-reference/tools/update-tool
t
It worked when I used instead of 'Now use the ‘Capture_info’ function. Thank you, it was mad frustrating. 🫡
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