getting no assistant request
# support
m
I have a phone number with no assistant assigned. Under account settings, I have specified a server URL. However, this webhook only recieves a status update saying that no assistant was returned, instead of recieving an actual assistant request.
v
message has been deleted
@Max28 It sounds like there might be a configuration issue with the webhook setup for your phone number. Since you've specified a server URL under account settings, it should be receiving assistant requests unless there's an override in place or another setting that's preventing it from doing so. To resolve this, please check the following: 1. Ensure that the server URL specified in the account settings is correct and accessible. 2. Verify that there are no assistantOverrides.serverUrlSecret settings that might be overriding the server URL for the phone number in question. 3. Confirm that the phone number is correctly configured to send requests to the server URL and that there are no conditions or filters preventing it from doing so. If after checking these settings the issue persists, it may be necessary to look into the server logs to see if there are any errors on the server side that could be causing the webhook to only receive status updates. If you need further assistance with this matter, please don't hesitate to reach out to support for more detailed help.
You can continue this conversation by mentioning me in the message.
u
@Max28 did you set an account-wide server url? you don't have a server url attached to the assistant (in the “Advanced” tab) ?
m
Hey, yes, account wide server URL. No assistant is set to be returned for inbound calls (at least in the vapi interface)
u
That's weird
If you receive the request on a make webhook, are you sure "assistant-request" is not into the queue?
Please also check you don't have a server url attached to your assistant into "Advanced" tab
m
the server url is not attatched to any of the assistants
found the mistake, now it works, thanks for your assistance!
s
thankyou @0xBLURRYFΛCE
o
Hi @User Did we ever find the solution to this? As I am having the same issues and think that I've checked all of these things
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