I'm getting that error message in my call logs when trying to use the web snippet, despite microphone access being given.

@Daniel I'm sorry to hear that you're experiencing issues with the web snippet. It sounds like you've already granted microphone access, which is great. The error message you're seeing could be due to a number of reasons, such as network issues, browser compatibility, or a problem with the call setup. To help you further, could you please provide me with the exact error message you're seeing in your call logs? This will help me understand the issue better and provide you with the most accurate assistance.

@Vapi there is no error message, per se, but the ended call reason is "customer-did-not-give-microphone-permission" despite microphone permission being given. The call ID is 0896a21b-a49e-4d16-9baf-2a6ded241a13 if that helps.

@Daniel Thank you for providing the call ID and clarifying the situation. It seems there might be a discrepancy between the actual permissions granted and what the system is detecting. This could be due to a temporary glitch or an issue with the browser's privacy settings. Here are a few steps you can take to troubleshoot this issue: 1. **Check Browser Permissions**: Ensure that the browser has the correct permissions set for microphone access. This can usually be found in the browser's settings under Privacy or Permissions. 2. **Clear Cache and Cookies**: Sometimes, clearing the browser's cache and cookies can resolve permission-related issues. 3. **Try a Different Browser**: To rule out browser-specific issues, try using the web snippet in a different browser. 4. **Restart the Browser**: Close and reopen your browser, then try the call again. 5. **System Permissions**: Check your operating system's privacy settings to ensure that the browser is allowed to access the microphone. 6. **Test Microphone**: Use the browser's built-in microphone test or an online tool to ensure the microphone is working correctly. If you've gone through these steps and the issue persists, please let me know, and we can explore further options. If the problem is resolved, I can go ahead and close the support ticket for you.

@have done all of these. the web snippet is just stuck loading.

@Daniel It seems like the issue is persisting even after going through the standard troubleshooting steps. Since the web snippet is stuck on loading, this could indicate a more complex problem that might require a deeper look into the system or the code. At this point, it would be best to escalate this issue to our technical support team who can investigate the call logs associated with the provided call ID and determine why the system is reporting a lack of microphone permissions. They will be able to provide a more detailed analysis and assist in resolving the issue. I will go ahead and forward this issue to our technical support team. Please expect a follow-up from them soon. If there's anything else I can assist you with in the meantime, feel free to let me know.

@Sahil your expertise is needed here 😄

Most likely it is issue from the user side

@Daniel please share the website url and platform.