transferCall is going straight to missed calls and...
# supporta
A. Salem
07/10/2024, 7:42 PMCan someone look into this asap ?? @Sahil @Shubham Bajaj
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Shubham Bajaj
07/10/2024, 7:43 PMplease share the call id
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Vapi
07/10/2024, 7:43 PM@A. Salem
Of course! I'm here to help. Could you please provide me with more details about the issue you're experiencing?
Vapi
07/10/2024, 7:43 PMYou can continue this conversation by mentioning me in the message.
a
A. Salem
07/10/2024, 7:45 PMd4d35395-ce65-49ef-a5e0-fb5fbee4a433
A. Salem
07/10/2024, 7:45 PMb3886bae-eb74-46b0-a0d9-850f6b6448cd
A. Salem
07/10/2024, 7:45 PM@Shubham Bajaj please look into this asap. it's very urgent and causing a ton of problems right now
A. Salem
07/10/2024, 7:46 PMthe transfer works. (kinda since function tools are having hiccups these days) but it shows as the agent's number and it goes straight to missed calls
A. Salem
07/10/2024, 8:03 PMthe caller id is the number of the agent instead of the user's @Shubham Bajaj
A. Salem
07/11/2024, 4:05 AMUpdate on this, The missed call issue was on our end.
A. Salem
07/11/2024, 4:07 AMWe'd just need to know if we can have the blind transfer show the user's phone number instead of the agnet's. just incase the business missed a call it can call the user direcrtly as all it's showing in the missed calls is the agent number
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Shubham Bajaj
07/11/2024, 2:18 PMHey this feature is only for enterprise users.