AI Voice doesn't match logs
# support
m
Audio doesn't match logs of what is supposed to have been said. For instance at 15sec it seems that the agent rush say in almost no time (1sec?) all what he wanted to say (15+sec). call-id: ad6184a3-a543-454b-b161-84bac7ff4733 https://cdn.discordapp.com/attachments/1260984965194186782/1260984965353443410/Capture_decran_2024-07-11_a_17.41.06.png?ex=66914f43&is=668ffdc3&hm=4be0db4a528d08c3b8f36eaf8bab67c167c45fd922fafe6f667fa701bb29e31e&
v
@MaxGdj I understand the issue you're facing with the audio not matching the logs. To assist you further, I'll need to check the specific call details and investigate the discrepancy. Could you please provide me with the date and time of the call in question, or any additional information that might help us locate and review the call in our system?
You can continue this conversation by mentioning me in the message.
m
Is the call call-id shared ( ad6184a3-a543-454b-b161-84bac7ff4733 ) is enough?
s
@MaxGdj can you please explain.
m
Is it good enough for explainations?
s
@MaxGdj please try now?
m
Something changed?
s
Yea it was one of the chance might have happened did it happen again?