Vapi dropped the call
# support
d
Could you please provide reason why call was dropped. call id 497e0115-61bf-44bb-8db5-674875366d7a
@User
v
message has been deleted
@Darkhan I'm sorry to hear that your call was dropped. To provide you with an accurate reason, I would need to check the context associated with the call ID you've provided. However, based on the context options available, here are some potential reasons why the call might have been dropped: - `incoming-client-message-say-ended-call`: The client might have ended the call with a message. - `exceeded-max-duration`: The call duration might have exceeded the maximum allowed limit. - `manually-canceled`: The call could have been manually canceled by a participant. - `phone-call-provider-closed-websocket`: The call might have been dropped if the phone call provider closed the WebSocket connection. - `pipeline-error-*`: Various pipeline errors could have occurred, such as custom LLM failure, voice not found, quota exceeded, blocked free plan, blocked concurrent requests, or unauthorized access. If you provide me with more details or allow me to look up the call ID, I could give you a more specific reason for the dropped call. Would you like me to investigate this further for you?
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
d
@User
s
@Darkhan can you please share another call id?
No response closing the ticket.
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