When calling VAPI number, it says 'couldn't get as...
# support
g
Hey all, I'm trying to set up the assistant configuration for an inbound number. I have set the assistant configuration on a webhook, then set it as the server URL. When calling the number however, even though the webhook is returning the configuration, it says that it couldn't get the assistant. Also, when sending the same request to the Create Assistant endpoint, it creates the assistant normally. Could someone quickly help me out? That'd be very appreciated. Thanks!
g
Most likely your assistant is not setup properly... Make sure the json payload is correct
v
message has been deleted
@Gabriel C Hello! It sounds like you've done most of the setup correctly by configuring the assistant on a webhook and setting it as the server URL. However, if the system is saying that it couldn't get the assistant when calling the number, there might be a few things to check: 1. **Webhook Response Format**: Ensure that the webhook is returning the configuration in the expected format that the system can understand. 2. **Webhook Availability**: Verify that the webhook is accessible from the internet and that there are no connectivity issues. 3. **Assistant Selection**: Double-check that you have selected your assistant in the dropdown under Assistant in the Inbound area of the phone number detail view. 4. **Error Logs**: Look for any error messages or logs that could give you more information about what might be going wrong. 5. **Configuration Settings**: Review all the configuration settings to make sure there are no typos or incorrect values. If you've checked all of these and the issue persists, it might be best to reach out to support with specific details about your setup so they can help you troubleshoot the problem further. Please let me know if there's anything else I can assist you with!
You can continue this conversation by mentioning me in the message.
s
share your assistant config please.
g
Solved it, thank you
m
how did you solved?
l
How did you solved?
s
please create a new support ticket.
g
It was the JSON, everything had to be inside an "assistant" object
c
it was user error and he fixed it.
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