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Call has not been transfered to specified number d...
# support
m
Seems like call transferring did not happen. VAPI dasoboard shows that corresponding command has been sent: 
03:03:38:654 [LOG] Model called tool: transferCall()
Call ID: 66d68098-17d4-431b-b11a-ac8b3b335e9a https://cdn.discordapp.com/attachments/1262371756035932231/1262371756316823703/image.png?ex=66965ad0&is=66950950&hm=7eaf112be35e1e761befa2a74067209235c5d016c49405d3615d9500eb6b74bf&
v
message has been deleted
@Moody Reaper I'm sorry to hear that the call transfer didn't go through as expected. Let's try to resolve this issue. Could you please confirm if the forwardingPhoneNumber is correctly set on the assistant? If it is, I can attempt to transfer the call again for you.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
d
@User
m
Also, we do not understand why agent responses "Sorry, a few more seconds". Our system does not have such output. For some reason, this phrase is being voiced and is being resurned to our system in "conversation-update"
s
The message ""Sorry, a few more seconds"" is voiced out right after server message conversation update, and as of now couldn't able to figure out reason behind this tool call response delay message.
Also I checked for call not transfered but complete logs are NA for some unknown reason, please allow me sometime I will get back to you on this.
@Moody Reaper please check if transfer tool enabled for your assistant?
d
@Shubham Bajaj yes forwardingPhoneNumber is present in assistant e893bc83-37bf-46ba-837e-a22f80138a18
@User
s
It's not present, are you using assistant overrides?
Assistant Last Updated At: 2024-07-15 18:57:06.682+00
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"forwarding_phone_numbers": null,
d
@Shubham Bajaj "forwardingPhoneNumber" is present in assistant GET https://api.vapi.ai/assistant/e893bc83-37bf-46ba-837e-a22f80138a18
s
yes it is there, xxx6550
@Darkhan please check DM.
h
@Darkhan did you find a solution? having the same issue
l
Looking for a solution for this too, I know you can make it with the API but it would be nice if we could do it in the dashboard. I am sure they will add it in the futre.
s
closing this issue for now due to inactivity.
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