I have my agent using a twilio number and is set up to transfer the call to a google voice number upon completion of a task. The task is being completed and the agent tries to transfer the call, but the call just hangs up.

share the call id.

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@heebers I'm sorry to hear that you're experiencing issues with the call transfer feature. To assist you better, could you please provide me with the following details: 1. The exact sequence of steps your agent takes before attempting to transfer the call. 2. Any error messages or codes that you receive when the call hangs up. 3. Whether the transferCall function is being called with the correct forwardingPhoneNumber parameter. With this information, I can help diagnose the issue more effectively. If you have already checked these details and everything seems correct, we may need to look into the logs or further details of the call flow to understand what's happening. Please let me know how you'd like to proceed!

the agent is working properly here, but when the call forwards it just hangs up. have tested calling it from multiple numbers

@heebers please allow me sometime, there is some issue with tool call.

gotcha - so its not my end?

I will let you know in sometime we are working on this.

@Shubham Bajaj any updates?

@heebers please check if your assistant has transfer tool enabled.

We are facing the same issue @Shubham Bajaj . Transfer call is working for assistants created through the dashboard. Transfer call is not working for assistants created through the "Assistant Requests" feature. We are setting the "forwardingPhoneNumber" in the assistant json.

hey i guess you missed to set transfer call tool.

@Shubham Bajaj This was working before and I never had a custom tool made for transferring calls. I just filled out the forwarding phone number in the UI for the assistant

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hey your call is forwarded, the agent will hangup once call is forwarded.

@Shubham7535 Fixed this. The issue was the the assistant had

phone-call-control

on

oh!!

@Shubham Bajaj : is there a need to set the

forwardingPhoneNumber

for the assistant if transferCall tool is setup? aren't these two different ways to achieve the same goal?

Ditto. I'd also be interested in letting the assistant transfer to multiple numbers.

no either is required not the both if you pass number tool will be called automaticall.y