MultiLingual Issues
# support
c
When using Eleven MultiLingual V2, the voice assistant keeps switching in between the language and English, and it doesnt continue with the conversation flow rather keeps reasking the first question. I tested on Hindhi and Japanese - see attached file for Japanese when it kept asking what service And Call ID for the Hindhi one where it switched English to Hindhi for no reason: ca7a467d-52e3-4a8a-a1e3-7343e5a68223 https://cdn.discordapp.com/attachments/1262579913047670875/1262579913437876234/574fc5b7-4a05-4124-a1b5-1c67643248bd-1721090767925-e15d4710-a3f5-4296-8a42-7263ee99288d-mono.wav?ex=66971cac&is=6695cb2c&hm=bc7cfefc5ddb6939dfef50c32e9f2e48d9caf616b3b4476e1c736e0bea4fa0b0&
v
@CF Team I'm sorry to hear that you're experiencing issues with the language switching in your voice assistant. It seems like there might be a problem with the language configuration or the conversation flow logic. To assist you better, I would need to check the specific configurations and logs associated with the Call ID you provided, as well as review the attached file for the Japanese language issue. Since I don't have direct access to your system or files, I recommend you reach out to the support team with the details you've provided here, including the Call ID and the attached file for the Japanese language issue. They will be able to investigate the matter further and provide you with a resolution. If there's anything else I can help you with or if you have any more questions, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
@CF Team change your deepgram language to hindi as it its your primary language of the bot and instruct it can speak in both languages.
Because of no reply closing the ticket.
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