Vapi is the Voice AI platform for developers.

Vapi AI

AI talks, user talks, and time out!
Call ends with error and there is no transcript.
See the captures, it happens a lot.

Sample call id: a0c5b5bd-0f35-4ad9-850a-73b114e07264
https://cdn.discordapp.com/attachments/1262677414018945085/1262677414287511594/Capture_decran_2024-07-16_a_09.45.08.png?ex=6697777a&is=669625fa&hm=4adb5a3829768b6c3d381f7bc5778185fea2703850ecd9b08703be7288100ef9&
https://cdn.discordapp.com/attachments/1262677414018945085/1262677414685839440/Capture_decran_2024-07-16_a_09.49.00.png?ex=6697777b&is=669625fb&hm=3d73942d048b3717c174a56a84346c22ebd359b409ee3b65f2b02f5ab284b8ab&

<@270918307324887041>
I'm sorry to hear that you're experiencing issues with calls ending unexpectedly and the lack of transcripts. To assist you better, could you please provide me with more details about the error you're encountering? Are there any specific error messages or codes that you see when the call ends? Additionally, if this is a recurring issue, have you noticed any patterns or specific conditions under which this happens more frequently? 

Once I have more information, I'll do my best to help resolve this issue for you. If this is an urgent matter, you may also reach out to our support team for immediate assistance.

You can continue this conversation by mentioning me in the message.

Got it. Tagging <@&1231325148079194222> for additional help.

Ok well, this assistant doesn't work anymore, I tested it dozens of time. I didn't change the settings.
This is very problematic as it is in production on my app.
Assistant id: dab7808f-abbc-48c8-974f-d936f1f81505

<@270918307324887041> this call is strange.
- user voice didn't transcribed
- call ended before 60 seconds
- resulted into silenced timeout

I couldn't reach to conlcusion, can you please share few more call ids.

c6b203a8-7133-470b-9524-7e1c942f956c
a0c5b5bd-0f35-4ad9-850a-73b114e07264
62d2c47d-8517-4b20-b4e2-d6e87a042c38
c3a43cde-44dd-44b1-bec3-f054f09ea0dd

<@270918307324887041> please try using deepgram, talkscriber connection was clossed unexpectedly.

We had a full day with errors yesterday, do you have any clue how to be sure it won't happend again?

user server message status update to check if something is broken during the call.

No I mean: from my perspective, it's a bug from Vapi and I can do nothing about it.
Are you working on a fix to ensure this bug won't happen again?

Yes we will work on it, till then please use deepgram.

Deepgram is disappointing in french, I'll switch to deepgram only if this happen again

May I suggest you add fallbacks and better error handling?