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It appears we got rate limited but the rate limit isn't being reset... wondering what's going on

<@631782520794644491>
I'm sorry to hear that you're experiencing issues with rate limiting. To assist you effectively, I'll need a bit more information about your situation. Could you please provide me with the following details?

1. The specific API or service where you're encountering the rate limit issue.
2. The time when you first noticed the rate limit not being reset.
3. Any error messages or codes you're receiving.

Once I have this information, I'll be able to investigate further and help you resolve the issue.

You can continue this conversation by mentioning me in the message.

Got it. Tagging <@&1231325148079194222> for additional help.

can you please help its urgent we got customers with services down and no idea why we're getting 429ed. we even turned off our services so that the rate limit can recover

<@865531204849500190> this is one of our biggest customers we're trying to win right now

<@346788470804709388>  / <@631782520794644491> can you please share the call ids.

there was a period of 429s can you look into why? i think it might be cloudflare related - if so that's very unreliable as it rate limited us just because of our EC2 instance IP

<@631782520794644491> can you please share the timestamp of 429s.

<@865531204849500190> it's happening again - 2024-07-18 16:40:14.025

<@631782520794644491> again i guess because your ip is blocked by cloudfare