Hi, my account does not have nay data in logs. What can I do? Check images, please. My org ID: 463b7661-a032-4964-ba75-adbd8ea88be8 https://cdn.discordapp.com/attachments/1262898906862325870/1262898907248332820/image.png?ex=669845c3&is=6696f443&hm=d2e963504491a48283bbb6c1ab04329eb826f7599909105295b1357f66c02ce5& https://cdn.discordapp.com/attachments/1262898906862325870/1262898907525152820/image.png?ex=669845c3&is=6696f443&hm=7987cd9d745d7d9572d86571b7f097ca604675f5bee76a37068cf98fe1421ccf& https://cdn.discordapp.com/attachments/1262898906862325870/1262898907797786706/image.png?ex=669845c3&is=6696f443&hm=05d65f9686f96e6fab219230803ea06c93578820c047973120b2368b477fe334&

@Leobaldo Alcantara Hello! I'm here to help you with your concern about the missing data in logs. To assist you better, could you please provide me with the images or further details regarding the issue you're facing? This will help me understand the problem more clearly and guide you accordingly.

@Vapi Already sent it

@Leobaldo Alcantara I apologize for the inconvenience, but as a text-based support bot, I'm unable to view images directly. However, I can certainly help you troubleshoot the issue with your logs. Firstly, please ensure that your logging features are properly configured within your application or service. If they are and you're still not seeing any data, there might be an issue with the logging system or the data might not be getting captured due to a configuration error. If you've confirmed that everything is set up correctly, it's possible there might be a delay in the logs appearing, or there could be a system-specific issue that needs to be looked into further. Since I don't have the capability to directly check your account logs, I recommend reaching out to our support team with your organization ID and explaining the situation. They will be able to access your account details securely and provide you with the necessary assistance. If there's anything else I can help you with, please let me know!

Can someone of VAPI team check this for me?

call id please.

Any call. You can check the call 0981e36e-04da-4855-9c57-66968b883c3d

@Leobaldo Alcantara it looks like it's one of the chance failed to capture transcription.

Its happening with all my calls: no logs, transcriptions, analytics or messages.

@Leobaldo Alcantara please allow me sometime to carefully check it and get back to you.

@Shubham Bajaj any news about it?

@Leobaldo Alcantara i checked it and all of yours didn't started only and eventually ended as customer-ended-call and i can see one of the call ran for 4.03minute.

Sometimes it takes a couple mins for the logs and stuff to appear in the dashboard.

>7days.

no i see it after a couple mins.

Why is the ticket marked as solved?

no news openinig it again.