Can not upload a file to VAPI for knowledge base
# support
f
I want o upload a pdf file to use it as knowledge base but i can not do it . it gives me upload failed. File is required error.
v
message has been deleted
@flake9 I'm sorry to hear that you're experiencing issues with uploading your PDF file. To assist you better, could you please confirm if you are following the correct steps and meeting all the necessary requirements for the file upload? For instance, ensuring that the file size is within the allowed limit and that the file format is supported. If everything seems correct on your end, there might be a temporary issue with the service. Please try again in a little while, and if the problem persists, you may need to reach out to support for further assistance.
You can continue this conversation by mentioning me in the message.
f
@Vapi i checked and everything with my PDF seems fine.
v
@flake9 Great to hear that you've checked the PDF file. If the file meets all the requirements and you're still encountering the "upload failed" error, it could be an issue with the platform itself. In this case, I would recommend reaching out to the support team for further assistance. They will be able to investigate the issue more deeply and provide you with a solution. Would you like me to assist you with anything else at the moment?
f
can some one a human help please ?
p
Please send these messages to real humans
a
I was able to upload a file with the API endpoint, but not via the dashboard.
k
This is also occuring through my dashboard as well
s
@flake9 / @AGTGreg can you share a loom video or ss please.
l
I had the same problem today but it is working for me now.
n
I'm having the same problem at the moment. I tried .txt, .md. Even a very small doc with 700 bytes
s
can you please create a new ticket.
because of no response form OP, closing this ticket.
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