Hello! I am attempting to implement a use case for...
# feature-requests
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Hello! I am attempting to implement a use case for my phone assistant but have run into limitations with Vapi's current features and am wondering if these could be added. I am using my phone assistant to handle call overflow for a sales department, but I would like to transfer to an actual person if they become available. I would like to set up a callback in my assistant to transfer to the human sales assistant once they become available (external event). However, Vapi does not provide a way to do this. It seems like Vapi can only initiate function calls/request information at the moment. Is this something that can/will be added? On that note, I was looking for a way around this and figured I could maybe set up a function call to periodically poll for this external event so that Vapi could trigger the call transfer itself. However, it also appears that Vapi does not support periodic function calls. Is this also something that can/will be added?
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