We have a lot of failed calls during the following interval: - from 18th of July, 23:30 to 23:45 (UTC timezone) Some call ID examples: -

e5967593-3182-4451-8938-859ec746fd3b

-

88a82516-44d5-4a0f-8fee-22b420360d49

-

427ba882-96eb-41e2-9133-a156ae2ae920

-

e1212b0b-17f9-455e-8406-ae80e493a820

-

f4d609f9-85ed-41b3-803c-7be1ac8880db

We can see the following "Ended Reason":

unknown-error

Also, some call logs contain the following:

status-update Server URL Error: timeout of 20000ms exceeded

Our backend does not get any events, we get only the following response:

json
{
  "message": {
    "type": "status-update",
    "status": "ended",
    "endedReason": "unknown-error",
    // ...
    "timestamp": "2024-07-18T23:20:32.800Z"
  }
}

@Moody Reaper I'm sorry to hear that you're experiencing issues with failed calls. The

unknown-error

ended reason and the timeout error in the call logs suggest there might have been a temporary service disruption or a network-related issue that prevented the calls from being successfully processed. To assist you further, I would need to check the system logs for the specific time interval you mentioned and the call IDs provided. However, as a support bot, I don't have direct access to the system logs or the ability to investigate past events. For now, I recommend checking the following on your end: 1. Review your server logs around the time of the incidents to see if there were any internal issues that could have caused the timeouts. 2. Ensure that your server's firewall or any security settings are not blocking or throttling the connections. 3. Verify that your backend services were operational during that time and that there were no deployments or changes that could have affected the service. 4. Check with your internet service provider to see if there were any known network issues at the time. If the problem persists or you need further assistance, please reach out to the VAPI support team with the call IDs and the specific time frame of the incidents. They will be able to provide more detailed insights and help resolve the issue. Would you like me to guide you on how to contact the VAPI support team for further assistance?

It's quite strange but it failed for all of the calls with same pattern: - Server URL Error: timeout of 20000ms exceeded - ElevenLabs (WebSocket) Empty Error. - ElevenLabs (WebSocket) Closed. ... - Model request failed