too many calls failing with unknown error
# supportg
GeneralKugelBlitz
07/19/2024, 3:56 PM15cb5f53-833c-43d7-80c5-d3309428a5de
2dea1caa-ba1c-428a-b7b8-7bfebffeb690
ee45dff2-c495-4662-9670-21dcfbcf2f00
d86cb74b-13b0-47f5-ad21-47f449d4a961
3ac2fa24-0276-4f22-a637-11408cd8f828
more than 20% calls are failing with unknown error please help
v
Vapi
07/19/2024, 3:57 PM@GeneralKugelBlitz
I'm here to help! To address the issue effectively, I'll need to gather some more details about the specific errors you're encountering. The identifiers you've provided seem to be related to different types of errors or support tickets. Could you please specify the nature of the errors or provide any error messages you're receiving? This will help me understand the problem better and assist you accordingly.
Vapi
07/19/2024, 3:57 PMYou can continue this conversation by mentioning me in the message.
Vapi
07/19/2024, 3:58 PMGot it. Tagging @User for additional help.
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Shubham Bajaj
07/20/2024, 12:33 PM3ac2fa24-0276-4f22-a637-11408cd8f828
voice-mail-detection
15cb5f53-833c-43d7-80c5-d3309428a5de
"CallStatus": "no-answer",
ee45dff2-c495-4662-9670-21dcfbcf2f00
customer-ended-call
Shubham Bajaj
07/20/2024, 12:33 PMBasically all calls were either ended because voicel_mail, customer didn't answered or hangup by customer.
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GeneralKugelBlitz
07/22/2024, 5:32 PMthen why showing unknown error?
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Geo
07/22/2024, 6:35 PMHere's one with the same issue..
e4ed342f-acbb-40f1-9d9e-4c1b5b1e5a6f
Call went flawless actually.. then all of a sudden call ends.
[ERROR]
end-of-call-report Server URL Error: Request failed with status code 404
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Shubham Bajaj
07/22/2024, 8:12 PMthis is different.
Shubham Bajaj
07/22/2024, 8:14 PM15cb5f53-833c-43d7-80c5-d3309428a5de only this has unknown error
d86cb74b-13b0-47f5-ad21-47f449d4a961 has plaht-timeout
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GeneralKugelBlitz
07/22/2024, 8:15 PMquite alot of calls have failed in the past
GeneralKugelBlitz
07/22/2024, 8:15 PMcould you figure out why
GeneralKugelBlitz
07/22/2024, 8:15 PMthis were just three
GeneralKugelBlitz
07/22/2024, 8:16 PMI am doing thousands and the number of failures are hundreds
GeneralKugelBlitz
07/22/2024, 8:16 PMthe probably all have same reason
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Geo
07/22/2024, 8:28 PMSometimes when the calls fail in the web ui it says call ended because room was deleted..
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brians7772
07/22/2024, 9:37 PMWe do 2000-4000 calls daily and we could see the Vapi webhook through Twilio was giving a 502 time out response. Our last 200 calls in the last hour have all been processed without error and their team let me know it is actively being addressed. I assume progress has been made.
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Shubham Bajaj
07/23/2024, 6:08 PMwe are making progress on this, if you can create a new issue i can highlight these and get it resolved faster.
Shubham Bajaj
07/23/2024, 6:09 PMcan you please create a new ticket with this issue description, will try to resolve it fast.