Quick question: Can I use tools async to send dat...
# general-english
m
Quick question: Can I use tools async to send data to make.com during a conversation with an agent and then create tickets in my CRM using the collected data. I initially tried to do this via the end-of-call report, but I had to set the structured data extraction timeout to 20 seconds because the data wasn't always being extracted, which is too long for my needs. Ideally, I want to transfer the call to a human agent as soon as all the necessary data is collected, and I want the agent to have access to the created ticket. Waiting 20 seconds for this process isn't feasible. Is there a way to streamline this process so the ticket is available to the agent almost instantly upon call transfer? Appreciate any feedback from anyone who's done something similar.
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