assistant not speaking first
# support
c
I am having trouble getting the assistant to read the beginning message . I tried on the web app as well as through the API.
v
@COYS17 I'm sorry to hear you're experiencing issues with the assistant's ability to read the beginning message. To assist you better, could you please provide me with more details? Specifically, I need to know what message you are referring to, and if there are any error messages or unusual behavior you're encountering when you attempt to use the web app or API. This information will help me understand the problem and guide you towards a solution.
You can continue this conversation by mentioning me in the message.
c
@Vapi I’m specifically talking about the “First message”. It will be read sometimes but not others.
v
@COYS17 I understand that the inconsistency with the "First message" being read is causing you trouble. To troubleshoot this issue effectively, I would need to know the following: 1. The exact content of the "First message" you are referring to. 2. The circumstances or conditions under which the message is successfully read versus when it is not. 3. If there are any error codes or messages that appear when the issue occurs. 4. The method you are using to initiate the reading of the message (e.g., a specific API call or action within the web app). Once I have this information, I'll be able to provide you with more targeted assistance or suggest the next steps to resolve the issue.
c
1. “hi I’m Ava” 2. Very random occurrences. Works 1 out of 5 times I initiate a call 3. No error codes 4. Both @User
s
@COYS17 please share the call id.
because of no response closing this ticket.