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<@865531204849500190> 

SQUAD : 9cd4f5d7-cc2f-46b2-91ad-402af3fd7278 AND added this to initial [first call]  Agent's Prompt:

"Languages
If The User cannot speak English AND speaks in Mandarin OR Asks for a Mandarin speaker, then transfer to call to : Wendy".

Call transfer did not occur : Call ID 6b49dad8-2964-4cbc-99a0-b41556d62aaa

<@1086149397953384510>
I'm sorry to hear that the call transfer did not occur as expected. To assist you further, I'll need to initiate the transfer process manually. Could you please confirm if you would like to transfer the call to Wendy now? If so, please provide Wendy's transfer destination type (AssistantTransferDestination, PhoneNumberTransferDestination, or SipTransferDestination) and the necessary details for the transfer.

You can continue this conversation by mentioning me in the message.

for this call id an assistant named `JARVIS AI CONCIERGE` is used.

please create new ticked with correct call id, might have got swapped.

destination and source prompt/kb set up correctly [ now] BUT call failed to transfer after long wait  - SQUAD call conversation ID : fdb53950-5ab0-4bc7-bde3-3e82a4ddeb60

the description is missing for assistant transfeer.

          {
            "type": "assistant",
            "description": null,
            "assistantName": "Wendy AI Concierge"
          }

Thanks, but I meant this for Sahil initially and apparently they have a workspace memory shortage or something so they’re pushing for patch. But thanks anyway.