False charging phone number
# support
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i added credit card then tried adding phone numbers and it didnt work (i had invalid area codes, not a vapi bug) after that decided to not add phone number, STILL it charged me 2$ for phone number even though there was never a phone number, trying now to cancel the whole subscription and cant even do that...
v
message has been deleted
@yairtheyair I'm really sorry to hear about the trouble you've experienced. Let's make sure to address each of your concerns step by step. Firstly, regarding the charge for the phone number, it seems there might have been a misunderstanding or an error since you mentioned that you never successfully added a phone number. I would recommend reaching out to our billing department to clarify this charge and request a refund if it was made in error. You can contact them directly through your dashboard or by emailing billing@vapi.ai. As for cancelling your subscription, I can guide you through the process. Please follow these steps: 1. Log in to your VAPI dashboard. 2. Navigate to the 'Account' or 'Subscription' section. 3. Look for an option to 'Cancel Subscription' or 'Manage Subscription' and follow the prompts. If you're unable to find these options or if you encounter any issues while trying to cancel, please reach out to our support team for further assistance. Remember, your satisfaction is important to us, and we're here to help resolve any issues you're facing. If you need any more help or have additional questions, please let me know.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
please write to support@vapi.ai
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