@TommyChryst It sounds like you're working on a sophisticated feature for your assistant. To help you better, I would need to know more about the specific tool or API you're using to fetch data from the Google Sheet and how it's integrated into your call flow. However, since I can't view external content like the Loom video you shared, I'll provide you with a general approach that you might find useful: 1. **Identify the Caller**: When a call comes in, use the caller ID to identify the phone number. 2. **Fetch Data**: Use the Google Sheets API or a similar tool to fetch data from the sheet based on the recognized phone number. Ensure that you have the correct permissions and that the API is set up properly. 3. **Handle API Response**: Make sure your code correctly handles the API response, including parsing the data and dealing with any potential errors or null responses. 4. **Integrate Data into Call**: Once the data is retrieved, integrate it into the call flow as needed. This could involve reading out information to the caller or using it to make decisions within the call logic. 5. **Debugging**: If the tool call is not returning data, check for common issues such as: - Incorrect API credentials or permissions. - Errors in the API request format. - Network issues that might be preventing the call from completing. - Incorrect handling of asynchronous calls, if applicable. 6. **Logging**: Implement logging to capture the request and response from the API. This will help you troubleshoot the issue by providing insight into what's happening when the call is made. If you're still facing issues, please provide more specific details about the tool or API you're using, the code snippet where the call is made, and any error messages you're receiving. If you need assistance with a specific function or tool within the VAPI environment, please let me know the details so I can assist you further.