Assistant repeating itself & other random errors
# supportm
Malcolm
07/24/2024, 11:18 PMMy assistant is doing random stuff. It regularly repeats itself, stops in the middle of a conversation, and occasionally I get a loud static noise instead of a voice. I've deleted and recreated the assistant several times but I still get the issues.
Assistant ID: 08b8aa4c-c77e-423f-9302-6958e759e67e
It repeats itself multiple times after about 01.30 mins in the following call: 23268758-da85-4b08-9eef-3f04643fbae3
Similarly, it repeats itself multiple times after about 02.00 mins in this call: 76d4f840-9a8a-4d10-9421-813cf6f0f179
v
Vapi
07/24/2024, 11:18 PMmessage has been deleted
Vapi
07/24/2024, 11:19 PM@Malcolm
I'm sorry to hear about the issues you're experiencing with your assistant. It sounds like there might be a problem with the assistant's configuration or a technical glitch causing these irregular behaviors. To address this, I would recommend checking the following:
1. Ensure that the assistant's scripts or dialogue flows do not contain any loops or repetitive commands that could cause it to repeat itself.
2. Verify that there are no connectivity issues that might be causing interruptions or static noise during the calls.
3. Review the assistant's settings to make sure that the voice synthesis and recognition services are properly configured.
If you've already tried recreating the assistant and the problem persists, it may be best to reach out to the technical support team with the assistant ID and the specific call IDs you've mentioned. They can investigate the issue further and provide a more targeted solution.
Would you like me to guide you on how to contact the technical support team or is there anything else I can assist you with right now?
Vapi
07/24/2024, 11:19 PMYou can continue this conversation by mentioning me in the message.
m
Malcolm
07/25/2024, 1:18 AMThank you. How can I request technical assistance?
Malcolm
07/25/2024, 1:36 AMI just tried to cut down my prompt even further, but it again repeated at the end of the call. We said goodbye, but then the assistant repeated the last line and said goodbye again. Wow!!!
v
Vapi
07/25/2024, 1:36 AM@Malcolm
I understand that the issue persists even after you've made adjustments to the prompt. To request technical assistance, you can typically do so through the support section of the service provider's website or by contacting them directly via email or phone. They will likely ask for details such as the assistant ID and specific call IDs to investigate the issue.
Since you've provided the assistant ID and call IDs, I can initiate a support ticket for you. Would you like me to proceed with that?
m
Malcolm
07/25/2024, 1:37 AMYes, and here is the ID of the last call where it repeated the goodbye a the end of the conversation : a7462116-c0ae-445d-9ff1-e4df824a22e7
Malcolm
07/25/2024, 1:38 AMOk?
Malcolm
07/25/2024, 1:44 AMWere you able to create a support ticket?
v
Vapi
07/25/2024, 1:44 AM@Malcolm
Sweet. Have a great day!
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