We've seen this pipeline error a few times now. An error occurred in this call: pipeline-error-playht-request-timed-out Are there any known solutions to this problem (besides changing to a different voice provider?)

@dudleykong I understand that encountering repeated pipeline errors can be frustrating. The

pipeline-error-playht-request-timed-out

suggests that there was an issue with the connection to the PlayHT voice service, which resulted in a timeout. Here are a few steps you can take to troubleshoot and potentially resolve this issue: 1. Check Network Connectivity: Ensure that your server has a stable and fast internet connection. Network issues can often lead to timeouts. 2. Review API Usage: Make sure that you are not exceeding the rate limits of the PlayHT API, as this can cause requests to time out. 3. Update Dependencies: If you're using a client library to interact with PlayHT, ensure it's updated to the latest version, as patches and improvements are often made. 4. Retry Strategy: Implement a retry mechanism in your code. If a request times out, wait for a few seconds and then try again, as this could be a temporary network glitch. 5. Contact PlayHT Support: If the issue persists, reach out to PlayHT's support team for assistance. They may be able to provide insights specific to their service. 6. Monitor the System: Keep an eye on the system's performance and logs to identify any patterns or recurring issues that could be addressed. If you've already tried these steps without success, and you're looking for a solution that doesn't involve changing the voice provider, you might consider implementing a fallback voice service that can be used when PlayHT is not responding. This way, you can maintain service continuity. Would you like assistance with implementing a retry mechanism or setting up a fallback service?

@Vapi Does Vapi have rate limits for PlayHt?

@dudleykong VAPI itself does not impose rate limits on third-party services like PlayHT. However, PlayHT, as an external voice service provider, may have its own rate limits in place to manage traffic and ensure service stability. It's important to check PlayHT's documentation or contact their support to understand their rate limits and ensure that your application adheres to those limits to prevent timeouts and other errors. If you're experiencing issues with rate limits and timeouts, you might want to consider optimizing your request strategy or looking into VAPI's Enterprise plans, which offer the ability to scale up to millions of calls with reserved GPUs on our Enterprise cluster. Would you like more information on optimizing your API usage or details about our Enterprise plans?

@Vapi We are not using custom voices from PlayHt. We are using the default voices and have not entered an API key. We are billed through Vapi. Does Vapi itself have rate limits on PlayHt that we would encounter?

@dudleykong If you are using PlayHT's default voices through VAPI and are billed directly by VAPI, then VAPI may have certain usage policies or rate limits in place to manage the shared resources among all users. These limits are typically designed to ensure fair usage and system stability. However, the specific rate limits or usage policies for using PlayHT through VAPI are not detailed in the context provided. To get accurate information about any rate limits that VAPI might have when using PlayHT's default voices, you would need to refer to the official VAPI documentation or reach out to VAPI support directly. If you're encountering timeouts and you suspect it might be due to rate limits, please let me know, and I can assist you in finding the best course of action, whether it's optimizing your usage or discussing your needs with our support team for a possible plan adjustment. Would you like me to help you with contacting support or provide guidance on optimizing your API calls to avoid hitting potential rate limits?

@Vapi yes

@dudleykong Great! To assist you further with the issue of timeouts and potential rate limits, I can guide you on how to contact support for more detailed information regarding your current plan and usage. They can provide insights into whether you are hitting any rate limits and what steps you can take to resolve the issue. Additionally, support can help you understand if there are any options to optimize your API usage or if there are higher-tier plans available that would better suit your needs, allowing for more concurrent requests or higher rate limits. Would you like me to initiate the process to contact support for you?

@Vapi yes

@dudleykong Sweet. Have a great day!