Hi, We have a problem with Gladia transcription for the French language. I have tried using both the Dashboard and the API, and it is correctly set to French. However, during calls, the log shows an output in English when the caller speaks. This is problematic because sometimes the AI responds in English when the transcription output is in English. It appears that the language setting is not correctly applied to French. https://cdn.discordapp.com/attachments/1265976309788704889/1265976309926985808/image0.jpg?ex=66a377d0&is=66a22650&hm=cbd7963031ceb81a3d19310002166d9cc260280d0094335328c64c5c02dd9881& https://cdn.discordapp.com/attachments/1265976309788704889/1265976310220455946/image0.jpg?ex=66a377d1&is=66a22651&hm=b4d4c8fea0fb742cedcfadfe9e06ff84cbb5b252d8f4adf59a58eb9d80fa806f&

@mich I'm sorry to hear that you're experiencing issues with the French language transcription using Gladia. To assist you better, could you please confirm if you have checked the available models for French in the transcribers tab on the assistant page? It's important to ensure that the model you're using supports French. If you have already checked and the issue persists, we may need to look into this further. Please let me know if you have verified the model's language support, so we can proceed with the next steps.

Yes I checked the model language

please share the call id.

Hello everyone, I’m reaching out to mention that I’m experiencing the same issue. In the logs, the texts appear in English, and sometimes I even receive a response in English, even though I’ve specified French as the language in the Gladia settings.

Hello @Shubham Bajaj hello @Noah i have a meeting with gladia to check if this can be sorted out. i think that last week it worked, although slow.

Hey @zamzam it is sorted we had the issue on our end and it's fixed now. You can try it by only passing the language behaviour and accuracy. NOTE: DO NOT PASS LANGUAGE PROPERTY.

@Shubham Bajaj i made a test now, and transcription is still in english although we have made a call in french: i tried with "assistantOverrides":{"transcriber":{"model":"accurate","provider":"gladia"}, and "transcriber": { "provider": "gladia", "languageBehaviour": "automatic multiple languages", "model": "accurate"} Thanks!

@Shubham Bajaj Same with : client.assistants.update(id = "X", transcriber=GladiaTranscriber(provider='gladia', model='accurate', language_behaviour="automatic single language", ))

@Noah can you share the call id?

b9f54e81-3253-4a6b-9229-9fb0f94bbd66

9e23c0eb-1b6f-4bcb-a5ef-ec04df440b4f and 5e748d43-fb16-4251-87ff-f58b537953a1

@Noah and @zamzam shared with the team, don't know How the lanaguge is being set to english.

Very well, thank you very much. Do you have an estimated time to fix the issue?

@User your using automatic single language with the first assistant, can you try with automatic multiple languages right from the first assistant.

Indeed, I just made a change, and it seems to be working now. However, for this specific ID : a84375d2-c56c-4313-80b6-5ca5df771713, I received one message in English. I'm not sure if it's just a coincidence or not, as the other messages are in French.

It's a concidence.

i still have the same issue: french calls are transcribed in English, i have to say i am using a squad configuration, and "transcriber": {"provider ": "gladia","languageBehaviour": "automatic multiple languages", "model": "accurate" on the first assistant only, the one who should be able to detect language.