Hello there! We didnt want to raise support ticket until we havent tested with our own API, but it seems that it doesnt help our case. ElevenLabs 2.5 Turbo voices are unusable. - Voices lag out, disconnect - sudenly start speaking with accent - sometimes there are no answers coming back - and calls are overall unstable Unfortunatley we are unable to use them functionally. CallID's 8a4ea6f2-58f3-4369-af84-05f0860907fb 59171f0c-f9c8-4df2-8f80-3aeb9cee59d6 8f60b081-52dc-4406-bf11-eb19033c97fb 7e9de8a8-be79-448d-8e1c-cd8a393669e1 1c467ede-7fee-4ca9-bd33-1e1fdb97ed2c Could you please guide us on how we could stabilize these calls? We understand this is 'Prototype' on your end as its quite a new feature even on 11labs - altough, could you please give us any info on the upcoming updates or any status on resolving these issues? Many thanks!

@europe2K Hello! I'm sorry to hear that you're experiencing issues with the ElevenLabs 2.5 Turbo voices. I appreciate you providing the CallIDs, as they are helpful for diagnosing the problems you've encountered. It sounds like you're facing multiple challenges with voice stability, accents, and connectivity. I want to assure you that we are committed to providing a reliable and high-quality voice API experience. To address your concerns: 1. **Voices lagging out and disconnecting**: This could be related to network issues or a problem with the voice service integration. We'll investigate the specific CallIDs you've provided to identify any patterns or underlying issues. 2. **Voices suddenly speaking with an accent**: This is unusual behavior and might be due to incorrect voice selection or a glitch in the voice synthesis process. We'll look into this to ensure the correct voice models are being used consistently. 3. **No answers coming back**: This could be a result of timeouts or errors in the voice synthesis pipeline. We'll check the logs for the calls you mentioned to understand what might be causing this. 4. **Overall call instability**: We'll review the entire call flow for the provided CallIDs to pinpoint any weak spots in the system that could be contributing to instability. Regarding updates and resolutions, our development team is continuously working on improving the system. While I don't have specific details on upcoming updates at this moment, I can assure you that any known issues are being addressed with the highest priority. If you need immediate assistance or further information, please don't hesitate to reach out to our support team. We're here to help you have the best experience possible with our API. Would you like me to initiate an investigation into the CallIDs you've provided and follow up with you on the findings?

@Shubham Bajaj Hey, could I get a comment on this? i know we have swapped messages on VF workshop but i would need to get a report down for my team. Thanks

give me few hours of time to confirm is it from 11labs or us.

Thanks a lot!

@europe2K can you please ping me once your back to label the call ids with specific issues.

@Shubham Bajaj the main issue is the latency & lagging + the sudden change in accent & voice quality — these occur in all of the calls provided

check dm.

These were also happening through your and our API keys

we require to label call ids with specific issues.

@Shubham Bajaj we're experiencing the same issue.

check dm.