not able to use a voice from 11labs and not sure w...
# support
v
@Ethan That's great to hear! To get started with using your cloned voice, you'll first need to sync it with Play.ht. Have you already synced your cloned voice using the "Sync with Play.ht" feature in the Voice Library?
You can continue this conversation by mentioning me in the message.
e
thats not the right answer im looking for @Vapi
v
@Ethan I apologize for any confusion. Could you please provide me with more details about what you're looking to achieve with the voice API? Are you looking to integrate it into an application, or do you need assistance with a specific feature or function? The more information you can provide, the better I can assist you.
e
theres an available voice from 11labs that i want to use but when i click "publish" im receiving an error saying it couldn't find the voice even though i have it selected and its working for one of my other voice agents @Vapi
v
@Ethan I'm sorry to hear you're experiencing issues with publishing your voice agent. It sounds like there might be a synchronization problem or a misconfiguration. To resolve this, let's try the following steps: 1. Ensure that you have selected the correct voice from 11labs in the Voice Library. 2. Double-check if the voice is properly synced with VAPI by clicking on “Sync with 11labs.” 3. Verify that there are no restrictions or limitations on the voice that might prevent it from being used with multiple agents. 4. If the voice is working with another agent, compare the settings to ensure they match. If you've already tried these steps and the issue persists, it may be a technical glitch that requires further support. In that case, please ask support for more info on this, and they can help you troubleshoot the problem in more detail.
s
1. add your voice provider credentials first by click on profile > provider credentials 2. add your voice to voice library 3. add your voice either by searching from list or manually in your assistant