Cant find a call log for 2 calls that were successful sale sales in Vapi call logs. ANy way to turn twilio call recording also?

@Eddie I'm glad to hear about your successful sales! To locate your call logs in VAPI, you can check the dashboard for a detailed history of your calls. If they're not appearing there, please ensure that the calls were made through the VAPI platform and that there were no issues during the call process. Regarding Twilio call recording, you can enable this feature by adjusting the settings in your Twilio account or by modifying your VAPI call flow to include the recording option. If you need assistance with setting up call recording on Twilio, you can refer to the Twilio documentation or contact their support for detailed guidance. If you're looking to import your own phone number to use with VAPI services, you can do so through the dashboard or by using the

/phone-numbers/import

endpoint. This process will require your Twilio credentials to verify the number and configure it with VAPI services. If you need further assistance with any of these steps or have additional questions, please let me know!

please check if hippa is disabled at org level

yes disabled

@Eddie can you share the call ids for the above because it's wired for me as well.

Hi. Thanks and sorry for the delay. Jus had another. WHat from twilio do you need to trace it back to vapi api? I have call log in twilo with info when API call was made, but no recordinh

@Eddie vapi call id please.

I dont have a vapi call ID as Vapi shows no log for the call. but I see it in twilio. Avtually for many calls I haveno no recording of but shows long calls in tiwlio logs.

no @Eddie that's not possible if calls are made there will be call ids.

I agree. But were having issue finding logs for some calls, which were succesful inbound transfers to our sales agents. Client has the same issue on some calls: info@rsquared.marketing

this is the last call id i found a7efc921-b04d-4c36-82e1-76e1734143d2

That callid call is only 2 seconds. The twilio log says a 2 min call

@Eddie can you please check your dm.