Voice distortion and degration
# support
a
Hi there. We are getting terrible distortion and degration on our professional cloned 11Labs voice. Is there a general issue with the servers, affecting the stability of voices? We are using TurboV2 but seeing similar issues with other models. Sometimes, the voice gets really quiet, sometimes very loud and highly distorted. We haven't changed the main settings and the voice used to perform well over the last few weeks. Now it is very unstable and basically unusable.
v
@Antikleist I'm sorry to hear that you're experiencing issues with your professional cloned voice. There are no general server issues reported that would affect voice stability at this time. However, this could be related to specific factors in your setup or an isolated incident. To help you better, could you please provide me with more details? For instance, are there any specific patterns to when the distortion occurs, such as during long sessions or with certain types of content? Additionally, have you checked your network connection and audio output settings to ensure they are optimal? In the meantime, I recommend restarting your application and checking for any updates that might be available. If the problem persists, please provide the additional details requested, and we can investigate further.
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
Mind sharing the call_id?
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