Assistants get disconnected from numbers without r...
# supportr
rabcd
07/28/2024, 3:25 PMIt has happened multiple times that assistants get disconnected by the phone number. Calling the number you receive a message: "couldn't get assistant, either set the assistant ID on the phone number or......". It happens quite randomly on numbers that were working before (and on which no modification was done).
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Vapi
07/28/2024, 3:26 PM@rabcd
I'm sorry to hear that you're experiencing issues with assistants getting disconnected. It sounds like there might be a problem with the assistant configuration or a temporary service disruption. To help you better, I would need to check the specific details of your setup. Could you please provide me with the assistant ID and the phone number that is experiencing this issue? This will allow me to investigate further and assist you in resolving the problem.
Vapi
07/28/2024, 3:26 PMYou can continue this conversation by mentioning me in the message.
Vapi
07/28/2024, 3:26 PMGot it. Tagging @User for additional help.
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rabcd
07/29/2024, 4:17 PMAny help? @User
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Sahil
07/29/2024, 4:44 PMAre you using assistant-request method in order to respond to inbound call?
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rabcd
07/29/2024, 5:16 PMI have just set it up within the dashboard
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Sahil
07/29/2024, 5:24 PMCan you just remove it once and re-add the assistant. It will fix the issue.
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rabcd
07/30/2024, 8:48 AMI did it already
rabcd
07/30/2024, 8:48 AMbut in general what is the reason why it happens? It has been several times where I check them and then I realise they are not working
rabcd
07/30/2024, 8:48 AMObviously I can't check every assistant every day
rabcd
07/30/2024, 8:49 AMthis time even removing it and adding it didn't work
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Sahil
07/30/2024, 7:55 PM@Shubham Bajaj can you please schedule a techincal call and help him 1-on-1
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Shubham Bajaj
07/30/2024, 7:57 PM@rabcd please check dm.
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