https://vapi.ai/ logo
Join Discord
Powered by
Ended Reason : Unknown Error
# support
t
This problem was occured when we tried to have phone inbound with the AI agent, in the call log details, it said "An error occurred in this call: unknown-error", we have +32 phone number from Twillio and call it from +212 number, when we call the AI agent it the AI caller is not triggered and the call hang up directly Call ID: 683ce71c-e48e-4334-8ebe-37dcd281cce6 42273f73-d003-46bb-a29e-8eab4ab24324 https://cdn.discordapp.com/attachments/1267385429662105621/1267385429892534302/Screenshot_2024-07-29_at_2.35.53_PM.png?ex=66a89829&is=66a746a9&hm=0585d5cee520c08253488880e49a41857390a40d73477a6cd673e63f5573a090& https://cdn.discordapp.com/attachments/1267385429662105621/1267385430240792636/Screenshot_2024-07-29_at_2.37.00_PM.png?ex=66a89829&is=66a746a9&hm=3039f45822cd38565c3679fdfb9c1f2fe7eda7113ecaa77201b3dd9dc844a28c&
v
message has been deleted
@Tempoyaks I'm sorry to hear that you're experiencing issues with the phone inbound calls to your AI agent. It seems like there might be a problem with the integration or a service disruption. To assist you better, could you please provide me with more details about your setup? Specifically, I need to know if there have been any recent changes to your Twilio configuration or to the AI agent's settings that might affect the call flow. Additionally, please check if there are any alerts or notifications in your Twilio dashboard that could shed light on the issue.
You can continue this conversation by mentioning me in the message.
t
@Vapi
v
@Tempoyaks Please ask support for more info on this.
t
How to ask support about this issue? @Vapi
v
@Tempoyaks To get support for the issue you're experiencing with Twilio and your AI agent, you can follow these steps: 1. **Twilio Support**: Visit the Twilio Support page (https://www.twilio.com/help/contact) and submit a support request. Provide them with the call IDs you've mentioned, the error message "unknown-error", and details about your setup, including the +32 Twilio number and the +212 number you're calling from. 2. **AI Agent Support**: If the AI agent is a separate service, contact the support team for that service as well. Provide them with the same call IDs and describe the issue in detail. 3. **Check Documentation**: Review the documentation for both Twilio and your AI agent to ensure that you've configured everything correctly. 4. **Community Forums**: Sometimes, community forums or discussion boards can be helpful. You can post your issue there, including the call IDs and the error message, to see if others have experienced similar problems and found solutions. 5. **Internal IT Support**: If you have an internal IT or technical support team, inform them about the issue. They might have insights or access to additional resources that can help resolve the problem. Remember to include as much relevant information as possible when contacting support to help them diagnose and resolve the issue efficiently.
t
@User
s
We didn't received any webhook from your telephony provider. Can you check their logs?
t
Can you guide me how and where to check the logs? @Sahil
s
Sure. Can you tell me from where did you purchase the number?
t
Twillio
s
Not from us right?
t
Yes, I bring the number from Twilio
s
Okay. Go to Call Logs -> Then click on the most recent one
and check the logs from there
t
This is the log @Sahil
s
Can you send upper part screnshot.
t
https://cdn.discordapp.com/attachments/1267385429662105621/1267530229610709005/Screenshot_2024-07-29_at_2.46.12_PM.png?ex=66a91f04&is=66a7cd84&hm=7b9a0c4d200c69ac1361824101036707de6cd7b9ff1c34ee1e2d07b9c65a9e17& https://cdn.discordapp.com/attachments/1267385429662105621/1267530230017298432/Screenshot_2024-07-30_at_12.10.08_AM.png?ex=66a91f04&is=66a7cd84&hm=f79107264f65cde2bf7376bcf5be416d7283f0c6858a79ae0ec32f274c86d31e& https://cdn.discordapp.com/attachments/1267385429662105621/1267530230344450163/Screenshot_2024-07-30_at_12.10.57_AM.png?ex=66a91f04&is=66a7cd84&hm=0cf8575251fd0995b6d7738c5b3c67f1ba7cf77397219d0deedbc652f548475f& https://cdn.discordapp.com/attachments/1267385429662105621/1267530230898229270/Screenshot_2024-07-30_at_12.11.40_AM.png?ex=66a91f04&is=66a7cd84&hm=da4341e072c014c8d0b034f4af07f9a2d74cc379021d1151d899b7abb3e51634&
s
Can you remove your number and re-add it.
It will fix your issue.
t
I've tried removing the number and then adding it back, but the problem still persists d434aedf-b6ed-4fe2-8583-b51c892bb0e7 0ebe9005-5cfd-4f43-a64b-a4586c4c4ec4
r
This issue looks very similar to the issue we have reported. https://discord.com/channels/1211482211119796234/1267656098010234961/1267656098010234961
t
I am tried to call it from ringover website it did work, but it is not the case when tried to call by phone number directly to the AI agent
I am trying to call it with +33 number and it's worked, I think the problem was from +212 number
PreviousNext
Powered by