Not receiving end of call reports
# support
j
Overnight from 7/11 to 7/12 we stopped receiving end-of-call reports for all of our calls, despite receiving the other server message types we specify. It seems this is an issue other folks in #1211484481848873020 are experiencing **Here is the last call from when we were consistently receiving EOC reports**: da38069a-39a4-4e27-b0dc-11fca0bc915b *Since then, we have run 72 calls and received EOC reports for only 6 calls: * b6be1a9d-a9eb-4935-a1de-65c193a821bc 83523cda-8a96-413f-9660-931ae383d589 6d047bac-d985-498c-a734-a42382579a6f 1adce18e-6a63-4c53-a3dd-1ecfbead0476 1f3e03af-9628-4747-a5d7-a80f17d8a399 f0e31028-30df-4d59-8c0b-dfc6706257e4 **Here are some random calls that did not receive EOC reports**: eaad0efe-ad37-4977-938f-33e683c45915 (first call that didn't get EOC report) 6a5b9199-b4c5-437e-9ae4-c9333b12babe d4516eaf-bfb9-4a89-aea5-64a6361813df
v
@jeffwinkle I'm sorry to hear that you're experiencing issues with receiving end-of-call (EOC) reports. It seems like there might be a systemic issue since other users are also reporting similar problems. To assist you better, I would need to check the system logs and configurations related to the calls you've mentioned. However, since I'm a support bot for VAPI and don't have direct access to the system logs or configurations, I recommend reaching out to the technical support team with the details you've provided here. They will be able to investigate the issue further and provide you with a resolution. In the meantime, if there's anything else I can assist you with or if you have any other questions, please let me know!
You can continue this conversation by mentioning me in the message.
Got it. Tagging @User for additional help.
s
-- EOC report sent d4516eaf-bfb9-4a89-aea5-64a6361813df -- call id not found eaad0efe-ad37-4977-938f-33e683c45915
@jeffwinkle check DM.