The sound starts to distort every now and then. How can I fix this? is there a way? sometimes it is really good, sometimes it is really bad.

@Mustafa-88 I'm sorry to hear you're experiencing sound distortion issues. This can be caused by a variety of factors, such as network problems, hardware issues, or software glitches. Here are a few steps you can take to try and resolve the issue: 1. **Check Your Network Connection**: If you're using VAPI over the internet, a poor or unstable connection can cause sound distortion. Try using a wired connection if you're on Wi-Fi, or move closer to the router. 2. **Update Your Software**: Ensure that your VAPI software and any related applications are up to date. Sometimes, bugs that cause audio issues are fixed in newer software updates. 3. **Restart Your Device**: Sometimes, simply restarting the device that you're using VAPI on can resolve temporary glitches that might be causing sound distortion. 4. **Check Hardware**: If you're using external speakers or a headset, try using different ones to see if the problem persists. This can help you determine if the issue is with the hardware. 5. **Adjust Audio Settings**: Sometimes, adjusting the audio settings within VAPI or your device can improve sound quality. Look for settings related to audio quality, bandwidth, or noise suppression. 6. **Close Unnecessary Applications**: Other applications running on your device might be using system resources that can affect audio processing. Try closing any unnecessary applications. If you've tried these steps and the problem still persists, it might be helpful to gather more information about when the distortion occurs and any patterns you've noticed. This information can be useful for further troubleshooting or when contacting support for more assistance. Would you like to provide more details or have you noticed any patterns related to the sound distortion?

the voice gets really robotic and not human like at some points. I thing the problem is with the LLMs sometimes. what the agent try to say doesn't make sense. the words are non logical words. but I am not shure.

Got it. Tagging @User for additional help.

@Mustafa-88 share the call id along with timestamp and what was expected.

Following here. Same thing happened with us recently. We’ve been getting distorted voices and static glitches recently. Has something changed in the last few days?

please create a new ticket.

How do I create a new ticket