Call from yesterday missing recording/transcripts/...
# supportt
TheQuantumTrail
07/30/2024, 1:42 PMAll of yesterday's calls did not get a recording / transcript / or summary. Was something not working?
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Vapi
07/30/2024, 1:43 PM@TheQuantumTrail
I'm sorry to hear that you experienced issues with the recordings, transcripts, and summaries for yesterday's calls. Let's check the system to see if there were any reported outages or problems that might have affected these services.
In the meantime, could you please provide me with any specific call IDs or additional details that could help me look into this issue for you?
Vapi
07/30/2024, 1:43 PMYou can continue this conversation by mentioning me in the message.
TheQuantumTrail
07/30/2024, 1:44 PM79da30c1-7749-4841-bac1-40cc227e14a7
TheQuantumTrail
07/30/2024, 1:44 PMHere is the one I was looking for
TheQuantumTrail
07/30/2024, 1:44 PMAll of those are missing everything.
TheQuantumTrail
07/30/2024, 1:47 PMJust made the first test call for today. I'll let you know in a min if the recording and stuff is missing.
TheQuantumTrail
07/30/2024, 1:50 PMNothing yet. Quick question. Theoretically. Shouldn't these logs/recordings/transcriptions be available pretty much right after the call is completed?
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Shubham Bajaj
07/30/2024, 1:55 PMyes they are available right after the call.
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TheQuantumTrail
07/30/2024, 1:56 PMOk yeah I def have something going on then.
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Shubham Bajaj
07/30/2024, 1:57 PMplease disable the hippa in your assistant, and enable call recording as well.
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TheQuantumTrail
07/30/2024, 1:58 PMWow jeez not sure how that got turned on. Ty
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