assistant barely heard my voice
# support
a
When I play this in the interface, I can barely hear my voice. When I download the audio file, I can hear everything clearly. And assistant barely heard my voice and responded like he didn't understand. https://cdn.discordapp.com/attachments/1267875795276402698/1267875795460816967/image.png?ex=66aa60d9&is=66a90f59&hm=79a5e1e319118ebfb6bf98a18346c55e14cf053ef690b9169f115f1dc091c01c&
v
@Alex I'm sorry to hear that you're experiencing issues with the audio playback in the interface. It sounds like there might be a difference in the audio output between the interface and the downloaded file. To help you better, could you please provide more details? For instance, are you using headphones or speakers when listening through the interface? Also, have you checked the volume settings within the interface itself? In the meantime, if the assistant is having trouble understanding your voice, we can look into adjusting the sensitivity settings or explore other troubleshooting steps to ensure better voice recognition. Please let me know how you'd like to proceed or if there's anything specific you'd like assistance with!
You can continue this conversation by mentioning me in the message.
s
weren't you able to hear recording properly in the dashboard or assistant couldn't' understand you? also share the call id.
a
Hi b9884dbc-61c3-4ae7-a6fb-dcc29cdcfa99 assistant couldn't understand me
s
set the following properites. llm_request_delay_seconds: 0.4 num_words_to_interrupt_assistant: 2 response_delay_seconds: 0.1 or 0.2
let me know how it goes.
a
Hi I've changed nothing. Just tried it again. And no problems today. Why? I was going to use vapi for clients support, but now I afraid to do it.
s
You don't require to afraid next time ping me directly and mention in title client support i will look at asap.
The tech cannot be perfect, sometimes it may fail but its not common.
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